Shipping Charges for Prepaid Shipments

Shipping charges are calculated based on the actual weight, distance traveled and type of shipping service you specify (ground, next day, second day).

All shipments are F.O.B. shipping point. Shipping method is determined by the size and weight of each item. Items of differing size and weight may ship independently, by different methods, even if ordered together. Most items will be sent FedEX. Items that are too large or too heavy will be sent by truck. Someone must be present to accept truck deliveries. Standard truck delivery is to a dock facility designed to receive freight.

Unless otherwise stated, freight and shipping fees will be charged for shipments to anywhere in the contiguous United States, using a carrier of our choice. Other terms apply to Alaska, Hawaii, Puerto Rico, and export orders. Any extra charges incurred for additional services, such as customer’s carrier or special handling by the carrier, must be paid by the consignee. Items backordered from an order qualifying for prepaid shipping charges will be shipped prepaid. Title and risk of loss pass to the customer upon tender of shipment to the carrier. If the product is damages in transit, Customer’s only recourse is to file a claim with the carrier.

Transit Time

When you place an order, we will estimate shipping and delivery dates based on the availability of your items and the shipping options you choose.

• FedEx Ground: 3 – 8 Business Days
• FedEx Second Day: 2 Business Days
• FedEx Next Day Air: 1 Business Day
• Truck: 3-8 Business Days
• Collect Shipments

We will gladly ship via your specified carrier; however, we will not ship with certain carriers due to poor experience. Please note that for freight collect shipments you are responsible for order tracking once freight is loaded onto truck. In addition, American Pure Cleaning Products cannot assist you with filing damage claims with your carrier.

Return Policy

If you are not satisfied with a product, contact us within 30 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and are subject to 15% restocking fee. American Pure Cleaning Products inspects all returns and reserves the right to refuse credits on damaged, used or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. American Pure Cleaning Products reserves the right to authorize product returns after 30 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.

Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise. For certain returns, FedEx Shipping Labels are provided. Please note that while shipping labels may be issued for your convenience, return shipping charges may be incurred depending on the reason(s) for return. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund. If our products arrived rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date.

Certain Products are Non-Returnable and/or Non-Cancelable

Once you place an order for custom-cut, customer built or special-order items, your order is considered non-cancelable and any custom-cut, customer built or special-order items purchased by you are non-returnable. Leased and hazardous items are non-returnable. Contact customer service for a complete list of applicable products.

Call in Returns:

Call Customer Service at (832) 390-2514 to process your return.